If you’ve ever stayed at the Hyatt Hotel in the Embarcadero you may have noticed that noise levels can get really loud during certain activities and I am not talking about conversations between individuals unless they are using a bullhorn or something. The issue I have is with the equipment that the staff are using to transport food and dishes, the carts on wheels. Most of the floors in the lobby are tiled and when the hard rubber tires of the carts go over the surface with dishes the rattling is extremely annoying if you are on a telephone call or trying to have a conservation with someone across the table. I swear some, not all employees seem to enjoy testing the guest’s nerves and self-control. It seems that management could fix the problem by replacing the tires with absorbing soft rubber tires. Then there is the security and or maintenance persons that stand at the end of the lobby and shout into their two-way radios like they were still using Campbell soup cans attached with string. The employees that I am talking about are senior enough to have once communicated with these authentic two-way instruments. People in the service industries today treat customers like they’re an unlimited supply. Come on Hyatt lets roll into the 21st century.
April 18, 2011
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